Refund Policy

You see your finished CV before you pay for it, so there should be no surprises. This page explains exactly when we refund and when we don't.

You preview the whole thing first, for free

Every template renders your real CV — your words, your details, your layout — before any money changes hands. The only difference in the paid file is that the watermark is gone. Nothing about the content, the design, or the language is hidden behind the payment.

This matters for what follows: you are not buying something unseen.

We refund without argument in these cases

You were charged more than once for the same CV. We refund the duplicate.

You paid and did not receive your CV. If the download never unlocked or the receipt email never arrived, that is our problem, not yours. We would rather get you the working file — but if you would prefer the money back, you get it.

The file is broken — text missing, pages cut off, the PDF will not open. Tell us what happened and we will either fix it or refund you.

We don't refund a change of mind

Because you preview the complete CV before buying, we don't refund simply because you decided afterwards that you would rather not have bought it. That includes deciding you prefer a different template — you don't need a refund for that, since one payment unlocks every template and re-downloads are free.

How a refund is actually made

Refunds are arranged by hand and returned to the card you paid with. We aim to complete them within a few business days of agreeing to one. Your access to the paid download is revoked at the same time, including any download link previously emailed to you.

How to ask

Email support@onpointcv.online from the address you paid with, or quote the reference on your receipt. Tell us what went wrong — if it is something we can fix, that is usually faster than a refund. We aim to reply within a few business days.